| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 1 Year |
Suppliers with verified business licenses
1. Product-related problems
Q: What is the material of the product?
A: Our products are mainly made of [material] to ensure durability and high quality. Please see the product details page for specific material information.
Q: What are the specifications or sizes of the product?
A: You can find detailed specifications, sizes and color options in the product catalog. If in doubt, please contact the salesperson
Q: Is the product suitable for [specific use]?
A: Yes, this product is designed for [use]. Please refer to the product description or contact customer service for details.
2. Order and payment issues
Q: How to place an order?
A: After selecting the product, you can ask the salesman for a quote and then send the quote, and then complete the order according to the prompts on the page.
Q: What payment methods are supported?
A: We accept credit card, bank transfer and other payment methods.
Q: How to use coupons?
A: Enter the coupon code on the billing page, and the system will automatically deduct the corresponding amount. Please ensure that the coupon is used within the validity period.
3. Distribution and logistics issues
Q: What are the delivery options?
A: We offer express, air, sea and other delivery methods.
Q: How to calculate the freight?
A: The freight is calculated according to the weight, volume and place of delivery.
Q: How long does it take to deliver?
A: It usually takes 3-7 days for domestic delivery and 7-90 days for international delivery, depending on the destination and mode of transportation.
Q: How do I track my order?
A: After delivery, you will receive the tracking number, you can track the status of the package through the official website of the logistics company or the order details page.
4. Return and exchange policy
Q: How do I apply for a return?
A: If you need to return a product, please login to your account, go to the Order details page to submit the return request, and follow the instructions.
Q: What are the return conditions?
A: If the product has quality problems or damage due to the seller, we can apply for return within 30 days after receiving the product.
Q: How long does it take to get a refund?
A: We will process the refund within 30 days after we receive the returned goods and confirm that they are correct. The specific arrival time depends on the payment method.
5. After-sales support issues
Q: Does the product have warranty service?
A: Yes, we offer a one-year warranty, which covers the motor and so on. Please contact customer service for support.
Q: How do I contact customer service?
A: You can contact customer service through the following ways: Online customer service:
mailbox
telephone
Q: How to obtain technical support?
A: If you need technical support, please provide the order number and problem description, and our technical team will solve it for you as soon as possible.
6. Other common problems
Q: What if the goods are out of stock?
A: If the item is out of stock, you can choose to make a reservation and we will restock it and inform you as soon as possible.
Q: Can I modify the order information?
A: After the order is submitted, if you need to change the address or product information, please contact customer service as soon as possible, we will handle it for you before delivery.
Q: How do I view my order history?
A: Log in to your account and go to the "My Orders" page to view all order records.
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